FAQ

FAQ

Flights FAQ's

Q. How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please contact us to expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

Q. What is an "E" ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Pakfare.com offers e-tickets when they are available.

Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Q. Why are the fares different from other sites?

Airlines practice the marketing concept known as "yield management", where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last-minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.

Q. How do I cancel this reservation?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call contact us for further inquiries.

Q. Please quote me a fare?

As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently, we will be able to quote fares via email for a short period.

Billing & Payments

Q. When can I expect my refund?

When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 - 7 business days, depending on your banking institutions procedures.

Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.

If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 - 14 business days. It will depend upon the Airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.

Any refunds requested after 48-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1-2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.

Q. I received an email advising of a refund I did not request?

These refunds are typically for seat assignment requests that could not be fulfilled by the Airline or during a quality check if we detected an overcharge. This refund does not affect your airline ticket purchase.

Q. I have multiple charges on my account?

This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.

Q. I have duplicate charges for the same trip on my account.

Verify with your bank what company the charges are coming from that have posted. Most tickets issued through Pakfare.com will have the description of pakfare.com. If you are certain there are posted duplicate charges from PakFare, please contact the Billing Department for Assistance.

Q. I do not recognize the charges on my bank statement.

Charge descriptions can vary depending on the type of reservation you have booked

Visa and Passport Assistance

Q. How do I know if I need a Passport and/or Visa for my travel? What are the required documents and forms?

Passport and Visa requirements can be determined any time of the day by checking your account. If the web resources do not answer your questions, please call us to speak to a live customer service specialist.

Q. What is the difference between Visa validity and duration?

Validity refers to the amount of time before a travel document expires. Duration refers to the maximum stay in a country that is permitted on a visa.

Q. I have an urgent need for a Passport, what can I do?

Passport processing can be expedited based on the requirements. Once all documents are received, “Rush” services apply when 3 - 10 business days are available for the processing, whereas “Emergency” services apply when 1-2 business days, or less, are available.

Q. If a Visa is required; do I need to send in my actual Passport?

Yes. For most countries, a passport needs to be submitted so the visa may be stamped on one of the blank visa pages.